In addition to my blog last month regarding the Customer Service at Curry's, I would like to let you know of a fantastic customer experience I have just had with Nikon.
On Christmas day I knocked my Nikon D5000 DSLR camera off the coffee table, on examination I discovered that the shutter was getting stuck and so only half of the picture was being taken ( which was ok for pictures of me as I'm only 5'2'') :) So I emailed Nikon after hearing that Jessops was going out of business and asked if they could help. They emailed me back and pointed me in the direction of their form on their website for repairs. I filled the form in and they replied back with an instruction letter and a postage label for me to send my camera to them whilst they had a look. They have kept me informed every step of the way to let me know they had received it, and then to inform me of the quote to fix it, which I paid online last night and they emailed me straight back to let me know the payment had been received. Now I am waiting for them to tell me when they have dispatched it back to me.
This is one of the best experiences of customer service online and I will not hesitate to use them again (not too soon I hope) in the future and to also recommend them to anyone who needs a quote for a repair to their camera. The whole thing has taken less than 2 weeks.
I might also add that I bought my camera in Australia in 2009 so it most definitely wasn't still under warranty. They are excellent and I am very pleased with the service that they have provided. Website is http://www.europe-nikon.com/en_GB/ - fantastic!!
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A blog about house refurbishing, my jewellery business, everyday life and my 2 cats.
