I actually don't know what I'm doing but I am a fast learner and hopefully will have some fun along the way.
There are 2 main reasons for me setting up this blog, the first being that I have recently started a small online jewellery business and need all the help I can get to make a go of it, and secondly we have just moved into a new house (we being me, Mandy, my husband Colin and my daughter Mel) which has a stunning back garden with lots of wildlife. The house is definitely a work in progress, although its perfectly habitable, we have lots of ideas to make it our dream home and I thought it would be fun to mix business with pleasure.
The first incident started last Saturday 22nd Oct 2011 when Colin and I went to our local Curry's to buy a new cooker. I should tell you at this point that we don't have mains gas or an electric point for a cooker. So we knew from the previous owner that we needed a LPG cooker, armed with that information we set off for Curry's. The assistant was very helpful, thank you Richard, and informed us that the kit to convert the cooker to LPG should be inside the grill, and sure enough it was. So we asked if we could get it installed when it was delivered and was told that yes for £85.00 we could have it installed. Great! "When can you deliver?"
Richard said "We deliver everyday except Christmas Day and Easter Sunday".
So we paid an extra £22.00 to have it delivered the next day.
I was very excited about getting a new cooker as we had been living off food cooked in the microwave and steamer for 2 weeks.
So Sunday finally came, bearing in mind it was also the Manchester Derby on that same day and we all know how that turned out, the delivery arrived and was immediately unpacked for me to inspect...lovely.
"Where's your gas boiler?" the delivery man asked me.
"We don't have one, we only have LPG but we've been assured that you can convert the cooker and connect it too".
"No I can't, in fact there isn't anybody at the depot who can do it so I don't know where that information came from. They won't pay for us to go on the course so we're not qualified to do it".
So no cooker and we lost the derby 6-1....sniff sniff, oh the shame.
So I think the moral of this story is PLEASE retail businesses, make sure the left hand knows what the right hand is doing, because we the customer are the ones who are inconvenienced and we all know that bad experiences get repeated more than good ones.
I will just add that when I went back to the store on the Monday to get my money back, there was no problem whatsoever, they couldn't have been more helpful, so once again Thank you Richard :)
So TTFN and speak soon x x x
So TTFN and speak soon x x x
